At Kalo Trails, we are committed to delivering your outdoor and travel essentials in a timely and secure manner. Please review our shipping policy to understand how we handle orders and deliveries.

1. Order Processing

Once your order is placed, it will be processed within 7 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Delivery Method

We offer Cash on Delivery (COD) as our exclusive payment method. Payment is collected in full at the time of delivery. Please ensure someone is available to receive and pay for the order at the delivery address.

3. Delivery Timeframes

Estimated delivery times vary based on your location. Most orders are delivered within 3–7 business days after dispatch. Remote areas may take longer. You will receive a confirmation message once your order is on its way.

4. Delivery Areas

If your address falls outside our delivery range, we will contact you to discuss possible alternatives.

5. Failed Delivery Attempts

If the delivery cannot be completed due to the absence of the recipient or refusal to pay, the order may be returned to us. Repeat failed delivery attempts may result in order cancellation or restrictions on future orders.

6. Damaged or Missing Items

If your package arrives damaged or with missing items, please contact us within 48 hours of receiving the order. We will work with you to resolve the issue as quickly as possible.

7. Contact Us

For any questions regarding shipping or the status of your order, please reach out to us at [email protected].