At Kalo Trails, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully before requesting a return.

1. Eligibility for Returns

We accept returns within 7 days of the delivery date. To be eligible for a return:

The item must be unused and in its original condition.

It must be in the original packaging with all tags, accessories, and manuals.

A valid proof of purchase or order reference is required.

2. Items Not Eligible for Return

Returns will not be accepted if:

The item shows signs of use, damage, or wear not caused during delivery.

The request is made after the return period has passed.

The product is marked as non-returnable or final sale at the time of purchase.

3. Return Process

To request a return, please contact us at [email protected] with your order details and reason for return. Our team will guide you through the return process.

Please note: Customers are responsible for the cost of returning the item unless the item received was defective or incorrect.

4. Refund Process

Since we offer Cash on Delivery only, refunds will be issued in the form of UPI payment once we receive and inspect the returned item.

Approved refunds are processed within 5–7 business days.

We will notify you once your return is received and inspected, and confirm the refund status.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us

For return or refund requests, please reach out at [email protected].