At Kalo Trails, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our website or place an order with us.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Name

Contact details  

Order and transaction details

Communication history  

We collect this information solely for the purpose of processing orders, providing customer service, and improving your experience with us.

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders

Contact you for order updates or customer support

Improve our products and services

Send promotional messages or updates  

We do not store any financial or payment data, as we offer Cash on Delivery only.

3. Data Protection

We implement reasonable physical, electronic, and managerial procedures to protect your personal information from unauthorized access, misuse, or disclosure.

4. Communication & Opt-Out

From time to time, we may send you updates, promotional offers, or product information via SMS, email, or phone. If you prefer not to receive such communications, you may opt out at any time.

How to Opt Out:

SMS/Email: Click the Unsubscribe link at the bottom of the message or reply with STOP.

Email: Send an opt-out request to [email protected] with the subject line Opt Out.

1. Please allow 48–72 hours for your request to be fully processed
   6. Policy Updates
   We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. Continued use of our services constitutes your acceptance of the revised policy.
   7. Contact Us
   If you have any questions or concerns about this Privacy Policy, please reach out at [email protected].